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terms of service

By ordering a commission from me you automatically agree to these Terms of Service. Those are here to protect both, you (hereby named 'The Client') and me (hereby named 'The Artist'). So it is highly advised to read it carefully.1. GENERAL
The Client is aware they are buying a digital good. The Client pays Artist for creating a digital drawing and for the right to use said artwork as stated in #5.The Client will receive the commissioned work in high-resolution in png-format. Originals (sai_2/psd-files) won't be provided.2. ORDERING
2.1 Contact
There are three accepted contact-options: E-mail, Instagram, and DiscordCommunication between Artist and Client will be held through whatever means the commission process had been started. It is highly recommended to not change contact methods midway.2.2 Process
The Artist may refuse service to any Client for any reason.The commission-request should already include: The type of commission, references for the character(s), general details about poses, etc. and the Client's payment method.Character References include at least:
- for any type of commission except Reference-Sheets: An actual reference-sheet, that shows the whole design of the character. Optional but highly recommended are other images of the character and additional information.
- for Reference-Sheet commissions: A good description of the characters design, information about the character, optional but highly recommended: images, if the character was already drawn before.For Full-Color Drawings and Reference Sheets the Artist may provide periodic updates at various steps, if requested by the Client. Such updates include Sketch, Lineart, Coloration, Shading and Background.Commissions won't exclusively be worked on in a first-come first-serve schedule, however they will be prioritized. The commission-schedule depends on the complexity of the commission and the contact between Artist and Client.Before ordering please consider: The Artist won't give out any deadline to finish the commission, but can provide an estimate/ETA. The Artist will finish every commissioned work as soon as possible, unless it was canceled.3. PRICES AND PAYMENT
Base prices are subject to change without notice. Commissions initiated before updates to prices are not affected.Full payment is due when the Client approves of the sketch.
If a Client takes advantage of the pre-payment sketch by taking it and never following with the full commission, the Client will be blacklisted.The full payment is required prior to the Artist completing the work.The only accepted payment methods are Paypal and Kofi.4. REFUND
The Client must have a legitimate reason to request a refund.If the commission is already finished, it is nonrefundable.At any point during a commission, if the Artist does not receive a needed reply from the Client within one month, the commission may be canceled. If the commission was already paid, the Client has an additional month to contact the Artist for a partial refund. After this additional month no refunds will be considered.The Artist may cancel the commission at any time if the Client is excessively or continuously rude, demanding, childish or inappropriate. The Client will not be refunded and will be blacklisted.5. USAGE AND RIGHTS
The Artist retains all the rights to the artwork.The Client retains all rights to their characters.The Client may resize the artwork to create icons, but the Client is NOT allowed to alter the artwork itself. (eg, recolors, red-lines, remove watermarks, etc.)The Client may upload the artwork to their personal website or gallery, credit is optional, but highly preferred.The Artist may display commissioned work on any personal website, gallery, or journal, and use commissioned work in promotional materials.

If you have any questions don't hesitate to ask!